Support Center
Get help with Rahn Monitor. Browse FAQs, submit tickets, or contact us directly.
Quick Actions
Frequently Asked Questions
How do I run a sanctions screening search?
Navigate to the Search page from the sidebar. Enter the name you want to screen in the search box and click "Search". The system will check against global sanctions lists and return any matches with their similarity scores.
What is Batch Scan and how do I use it?
Batch Scan allows you to screen multiple names at once by uploading a CSV file. Go to Batch Scan, download the template, fill in your names, upload the file, and start the scan. You'll receive a comprehensive report when complete.
How does Continuous Monitoring work?
Continuous Monitoring automatically re-screens your saved entities on a regular schedule. When new matches are found or existing matches change, you'll receive an email alert. Set up monitoring from the Continuous Monitoring page.
How do I add credits to my account?
Go to Store > Purchase Prepaid Balance to buy search credits. We accept card payments via Yoco. Credits are added to your account instantly after successful payment.
Can I download my screening reports?
Yes! All your reports are available in Download Reports. You can download PDF reports for individual searches and batch scans. Reports include detailed match information and are suitable for compliance records.
What is the Custom Database feature?
The Custom Database lets you create your own internal watchlist. You can add individuals or entities that should be flagged during screening, even if they're not on official sanctions lists. This is useful for internal compliance requirements.
How do I integrate Rahn Monitor with my system?
We provide a REST API for integration. Go to the API page to get your API key and view documentation. The API supports screening, batch scanning, and retrieving results programmatically.
Contact Us
Email
connect@rahn.co.za
Support Hours
Mon-Fri 8:00-17:00 SAST
Response Time
Within 24 hours